I accidentally joined a business account. How can I go back to my original plan?

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TMain wrote:

As i mentioned i was shared a folder for work and I joined but now it appears all of my devices are syncing my files into that folder ...

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You weren't invited to a shared folder. You were invited to and joined their Business account. In doing so, you merged your account into their team account, effectively making them the owner of your account. If you were on a paid subscription, you would have received a prorated refund for any time remaining on your account.

If that wasn't your intent and you want to revert back to the way it was, you need to contact the team admin and ask them to convert your account back to an individual account. It's important that they don't just remove you from the team as doing so would delete your account. If that were to happen, the team admin only has seven days to restore your account.

Dropbox cannot help with this. You need to contact the team admin of the Business account.

Thank you Rich. Yes I do not want to be part of there account but be as my own account and just collaborate on the shared files. This sounds very stressful. I dont know how tech savy the team that run the account are either and whether they have time to do this. I will ask them but surely theres a way I can restore my account without the worry of them having to accidentally delete it?

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TMain wrote:

... surely theres a way I can restore my account without the worry of them having to accidentally delete it?

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Only the team admin can handle this. There's no way for you to do it yourself. Not even Dropbox can do it. Only the team admin can.

HELP!!!  

I was added to a team and either I didn't read correctly, or I just blew it but I ended up removing MY account when I was added to a team.

I want my old one back, has anyone been able to do that?  I work with multiple clients/groups and I don't want it all under someone else's account.

How do I retrieve my account back to my "personal" when it moved with my user name/email to the team.

Hey patbeennettaz, sorry to hear about this, but not to worry, the solution is pretty simple!

The admin of the team will just need to convert your account back to an individual.

To do so, they'll need to follow the steps in this article.

I hope this helps!

I just want my account back, your solution indicates I can't be part of the team and I had asked for that rather than having two different logins to DropBox 

There has to be a way to give me back my account that I have had and paid for for the last 15 years!! 

Who can I talk to?  I can't do "chat" now because I don't have an account.  I can't use my email for my PERSONAL dropbox because it is now associated with the other one.  

This is not a good way to do this.

Please, help me talk or chat with a real person!!!

Thanks for your reply, patbeennettaz, however, I'm not really sure I understand where the issue lies.

If you joined a Dropbox Business team, but didn't mean to, or do not wish to continue being a member of that team, the team admin will need to follow the steps I gave you, to return your account to an individual one again.

If you previously had a paid subscription, all you need to do is re-upgrade, because you received a prorated refund, when you joined the team.

Is this not what you'd like to do?

Could anyone help with this issue? I was asked to join a shared dropbox folder but it turns out it was a request to join their dropbox account. Now my account has disappeared and been cancelled and I'm inside their account. 

How can I setup my account again and remove myself (and my files) from their account? I don't seem to be able to do this as I'm now a member of someone else's account.

Really appreciate anyone's help - because I'm really concerned all my files have now been compromised and are on someone else's account...

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Ewdlay wrote:

How can I setup my account again and remove myself (and my files) from their account?

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It sounds like you were invited to and joined their Business account. When doing so, you merged your account into their team account, effectively making them the owner of your account.

In order to leave the team, the team admin needs to convert your account back to an individual account. It's important that they don't just remove you from the team as doing so would delete your account. If that were to happen, the team admin only has seven days to restore your account.

Help! I've accepted an invitation to a colleague's Dropbox to help with her clients while she's on maternity leave. Instead of showing her main folder and sub-folders in my account, now mine has been absorbed into her account somehow – can I rewind to an hour ago to fix this? I've also received notification of a refund for my Dropbox subscription which is not at all what I wanted. Hope I'm articulating this ok... very stressed, and don't want to stress her out, please help!