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I can't access my email and need to cancel my plan
I haven't been able to access my email for months and I can see no way of cancelling my plan other than blocking the payments on paypal....
I have been directed several times to a page where you can put in a transaction ID but every time the ID gets rejected and I am unable to talk to anyone at dropbox without paying a premium. A premium, by the way, that I actually already pay, just not on an account I am able to access.
Honestly, I'm happy to just block all dropbox transactions via paypal as this experience has very much confirmed that I will no longer be using this company, much less giving them money, but I'm hoping someone could answer for the sake of other people experiencing the same issue.
- Jay
Dropbox Staff
Hi RozzER, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.
From there you should be able to contact support. Make sure to enter an email to which you can receive and send emails from.
Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.
Ticket #24868786
Hopefully that's correct. You can't copy and paste the number into these forms as it has an HTML link associated with it from the email. You also can't copy from anything on my actual account as I have obviously had to do this via a private browser. Can I ask, what is the reason behind offering better support to no account vs a free account?!
- Jay
I can see that you submitted the ticket, however, it looked like you were possibly logged into a free Dropbox account, so the ticket was automatically closed.
Please could you try submitting a ticket while not logged in to any account, using incognito mode, in order for the support team to locate the ticket?
I definitely wasn't. I did it in an incognito window and there was a box at the top of the page asking me to log in (which I didn't click). The page that I was taken to for billing issues clearly said at the top ‘logged out form’.
I suspect what is happening is that, where the form asks for the ‘email address associated with your dropbox account’, and I put in the email address for one I can access and is associated with a free account, but not the one linked to the billing issue (as you said to do) your system is automatically linking the form to my free account.
I will try again. If the same thing happens again, I think we can assume that there is a fault within your system
#24874647
You certainly can!
Very surprised this is an issue given the amount of people asking this exact question! Incredibly poor system that is very clearly designed to take advantage of people who are unable to spend the time to chase this up/forget completely. AKA SCAM.
