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dcas301349's avatar
dcas301349
Explorer | Level 4
2 years ago
Solved

I deleted my Dropbox account, but I'm still being charged

I have read the similar items to mine and do not know how to receive assistance.  My wife had a small business and used the Dropbox services for several years.  She retired earlier this year and we s...
account access
cancellations
Create or delete account
Refunds
  • Megan's avatar
    Megan
    2 years ago

    Hi dcas301349, I just sent you an email! 

     

    I'll be happy to see you there! 😀

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey dcas301349 - sorry to hear you're having issues with this.

 

Would it be OK with you if we reached out via email to have a further look internally? 

dcas301349's avatar
dcas301349
Explorer | Level 4
2 years ago

Absolutely.  I would be happy to work with you to get this issue resolved.

 

Thanks,

Dale

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi dcas301349, I just sent you an email! 

     

    I'll be happy to see you there! 😀

    • Nfale's avatar
      Nfale
      New member | Level 1
      11 months ago

      Hi I’m having the same issue. I cancelled my account but still being charged. Could you help?

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        11 months ago

        Hi Nfale - sorry to hear about this. Can you please clarify if you had upgraded your account through the website directly or via the app store on a mobile device perhaps?

        Do you happen to have another Dropbox account associated with a different email of yours by any chance? 

         

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