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Forum Discussion

dcas301349's avatar
dcas301349
Explorer | Level 4
4 months ago

I deleted my Dropbox account, but I'm still being charged

I have read the similar items to mine and do not know how to receive assistance.  My wife had a small business and used the Dropbox services for several years.  She retired earlier this year and we s...
Account Access
cancellations
Create or delete account
Refunds
  • Megan's avatar
    Megan
    4 months ago

    Hi dcas301349, I just sent you an email! 

     

    I'll be happy to see you there! 😀

dcas301349's avatar
dcas301349
Explorer | Level 4

Absolutely.  I would be happy to work with you to get this issue resolved.

 

Thanks,

Dale

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi dcas301349, I just sent you an email! 

 

I'll be happy to see you there! 😀

  • Nfale's avatar
    Nfale
    New member | Level 1
    13 days ago

    Hi I’m having the same issue. I cancelled my account but still being charged. Could you help?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      13 days ago

      Hi Nfale - sorry to hear about this. Can you please clarify if you had upgraded your account through the website directly or via the app store on a mobile device perhaps?

      Do you happen to have another Dropbox account associated with a different email of yours by any chance? 

       

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