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Forum Discussion

dcas301349's avatar
dcas301349
Explorer | Level 4
2 years ago
Solved

I deleted my Dropbox account, but I'm still being charged

I have read the similar items to mine and do not know how to receive assistance.  My wife had a small business and used the Dropbox services for several years.  She retired earlier this year and we s...
account access
cancellations
Create or delete account
Refunds
  • Megan's avatar
    Megan
    2 years ago

    Hi dcas301349, I just sent you an email! 

     

    I'll be happy to see you there! 😀

Nfale's avatar
Nfale
New member | Level 1
11 months ago

Hi I’m having the same issue. I cancelled my account but still being charged. Could you help?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi Nfale - sorry to hear about this. Can you please clarify if you had upgraded your account through the website directly or via the app store on a mobile device perhaps?

Do you happen to have another Dropbox account associated with a different email of yours by any chance? 

 

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