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Forum Discussion
I don't see an option under "Manage account" to cancel my Dropbox trial.
I was signed into DropBox after an AI course. They post the Certificate in DropBox. I want to cancel this trial and this DropBox Account. I followed the steps in here , but I cannot find the "Cancel" button in my "Manage Acct". Can anyone please assist me to contact DropBox to cancel my Trial and Account ? Thank-you in advanced.
3 Replies
- Emmet
Community Manager
Hey AdaGede_howtocancel,
I just wanted to follow up with you and see if you were able to cancel your trial? If not, please let us know and confirm if we can escalate this ticket via the email on your account.
Emmet - Nancy
Dropbox Community Moderator
Hey AdaGede_howtocancel! Sorry for jumping in here.
I’ve gone ahead and spammed your previous post, so that we may avoid having two duplicate threads on the forum.
Please follow Mark’s advice in this thread and, if you need further help, you can always let me know here.
Cheers!
- Mark
Super User II
Did you set up a trial or just set up an account?
If it was just an account you dont need to cancel a trial as its free.
If it was a trial you can follow https://help.dropbox.com/plans/cancel-free-trial. HOWEVER you must be logged in to the account you upgraded to do so - its very common people have multiple ones and try and cancel the wrong one.
Note, I also replied to this post on your previous thread.
