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Forum Discussion
I get an Error 500 when trying to delete by account, why?
I’ve been trying to delete my account and I get Error 500.
I’m on a basic 2gb plan so it’s a free service.
There is nothing in my Dropbox.
Tried deleting the account through google chrome, safari and the Dropbox app website data has been cleared prior to preforming the deletion.
I don’t pay for any subscription but yet I can’t delete the account!
Someone please help as it’s quite annoying
5 Replies
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- Mark
Super User II
Have you tried a different browser?
Cleared cookies and cache?
thanks mark. I have tried google chrome, I tried to delete the account through the app and I used the safari. I cleared both google and safari website data. Neither of them worked, do you have any other suggestions ?
- Jay
Dropbox Community Moderator
Hi Catariinaa, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
Hi Jay, yes you’re welcome to contact me via email.
- Walter
Thanks for the cooperation Catariinaa - I've just sent you an email to investigate further, so please have a look at your inbox and we'll take it from there.
