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walbluefin's avatar
walbluefin
New member | Level 2
2 years ago
Solved

I get an error trying to purchase Dropbox Plus from Basic plan

Hello,

I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access support directly.  I have tried with different credit cards to purchase the dropbox plus 2 TB plan, but I get an error after completing the form and pressing the purchase button. The error message says "Please correct the form errors and try again".  I have tried multiple credit cards and get the same error.  The second sales chat had be submit a support request for Dropbox Dash because that is the only way to contact support.  I find it a bit odd that Sales cannot access support or transfer someone via chat to support.  I am trying to give dropbox money but they are making it impossible for me to pay them.  This is extremely frustrating and I have wasted a few hours trying to pay dropbox and upgrade my subscription.

 

 

 

Payments
Plans
upgrades
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.

     

    Thanks,

    Ben

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  • Philip Ostheimer's avatar
    Philip Ostheimer
    Explorer | Level 3
    2 years ago

    Hi Nancy! Yes, I do have access to my "info@...." adress and to my dropbox account.

    Thanks again for your help!

  • kaabis's avatar
    kaabis
    Explorer | Level 4
    2 years ago
    got the same problem here. tried all the suggestions mentioned here, nothing worked unfortunately. please contact me as well on this issue (i used the chatbot before which wasn't much help, so please help me out here)
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey kaabis - sorry to hear you're having issues with this.

     

    I've just sent you an email to have a further look internally, so please have a glance at your inbox and we'll take it from there.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the clarification Philip Ostheimer 

     

    I've just sent you an email, so please have a look at your inbox and we'll take it from there. 

  • cdrenth's avatar
    cdrenth
    New member | Level 2
    2 years ago

    Hi there,

     

    I want to upgrade my plan and filled out all the details. No matter what I do or change, I always get the same error message "Please correct the form errors and try again". 

     

    It drives me crazy, as it doesn't say what needs to be corrected and I tried everything!

     

    Who can help me here?

     

    Thanks!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to hear that you're having this issue, cdrenth.

     

    Have you tried it from a different browser or a private browsing window, to see if it helps?

     

    Let me know!

  • cdrenth's avatar
    cdrenth
    New member | Level 2
    2 years ago

    That finally worked, thank you Hannah! 

  • Rashmi12's avatar
    Rashmi12
    New member | Level 2
    2 years ago

    I have the same problem , I am not able to buy the dropbox plus subscription

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