Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.
Forum Discussion
I got an email from Dropbox about my account being downgraded
I have recently received an email that my family account was downgraded because dropbox is having a notice that Apple could not proceed the payment made on 17th of May, almost a month ago. I had a contact with apple support and they assured me that everything is ok with payment, also I see that my annual family subscription is active. Could you please help me with this issue
5 Replies
- Jay
Dropbox Community Moderator
Hi andnik, thanks for bringing this to our attention.
Do you see any confirmed payments (with an invoice and receipt) on this page on your account?
As you mentioned you upgrade via Apple, could you try these steps to restore your purchases?
Keep me updated with any progress!
Jay,
I haven't upgraded my subscription, I just have bought the annual family plan from the very beginning. I don't see any confirmed payments on the page that you've provided. On my app I do see that the subscription for family plan is ongoing.
Basic. Until today's morning it was family
- Jay
Thanks for the info, it looks like your account was downgraded, so it's likely that you'll need to re-upgrade again.
Could you attach two screenshots, one showing the page you access just now, and the other page where you saw your account was still on the Family plan?
