Forum Discussion

andnik's avatar
andnik
New member | Level 2
2 years ago

I got an email from Dropbox about my account being downgraded

I have recently received an email that my family account was downgraded because dropbox is having a notice that Apple could not proceed the payment made on 17th of May, almost a month ago. I had a co...
billing
downgrade
FAQ
Payments
Plans
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

What is your current plan according to this page when you log in?

andnik's avatar
andnik
New member | Level 2
2 years ago

Basic. Until today's morning it was family

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the info, it looks like your account was downgraded, so it's likely that you'll need to re-upgrade again. 

     

    Could you attach two screenshots, one showing the page you access just now, and the other page where you saw your account was still on the Family plan?

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