Forum Discussion

Eginio's avatar
Eginio
New member | Level 2
4 years ago

I got charged $199 for a Dropbox subscription. Can I get a refund?

I got charged $199 without me knowing and I didn’t even get notified and I didn’t wanna buy the subscription it was just charged on my card. I need a refund because i didn’t buy the subscription
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 years ago
Eginio wrote:
I got charged $199 without me knowing and I didn’t even get notified and I didn’t wanna buy the subscription it was just charged on my card. I need a refund because i didn’t buy the subscription

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

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