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shady mohamed's avatar
shady mohamed
Explorer | Level 3
4 years ago
Solved

I have a monthly subscription, but I want to pay annually

hello 

 

i am on dropbox plus plan and i pay monthly 

 

i want to pay annually but i cannot find how to change from monthly to annually 

 

when i try to upgrade a message (you are already on dropbox plus plan)  appear and i cannot upgrade to annual plan 

 

any help 

 

thank you 

 

 

billing
Dropbox Plus
Payments

6 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey shady mohamed, thanks for posting to our Community today.

     

    You should be able to switch from monthly to annual billing from the billing tab in your account settings.

     

    Let me know if you have any questions!

  • shady mohamed's avatar
    shady mohamed
    Explorer | Level 3
    4 years ago

    thank you for reply 

     

    i know this page and searched in it 

     

    but i didn't find any link or instruction how to change my subscription from monthly to annual

     

    any help 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi shady mohamed, sorry to jump in here!

     

    What are the options you see when accessing your billing tab? Also, did you upgrade directly from our end, or did you use Apple/Google? 

  • shady mohamed's avatar
    shady mohamed
    Explorer | Level 3
    4 years ago

    you are welcome

     

     here my billing page 

     

     

    the options i have :

    change paying method 

    display invoice or receipt and print them 

     

    that is it no other options 

     

    i pay my subscription monthly and i want to pay annually so how can i change from monthly to annually ?? 

     

    thanks  

  • shady mohamed's avatar
    shady mohamed
    Explorer | Level 3
    4 years ago

    i didnt see it 🙂 

     

    thank you very much for help

     

    i changed it thanks  

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