Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
I have an unauthorized charge from Dropbox. What can I do?
Dropbox has taken money from my credit card account without authorisation, how do I get it back?
kllebeau wrote:
I have an unauthorized charge on my debit card.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
76 Replies
Replies have been turned off for this discussion
Hello,
I found a credit card charge on my Visa today, and I cannot find why I was charged. How can I find out?
- Megan
Dropbox Community Moderator
Hi lulumarie, I'd be happy to help!
As a first step, I'd use our self-serve look-up tool.
That should shine a light on the charge.
Can you give it a go, and let me know how it goes? Greetings,
We are experiencing an issue.
An annual account was created by an employee 01/15/2020. That employee ended employment 06/30/2020. The renewal charge showed up on the credit card reconciliation for January 2021. We are fine with the initial charge back in 2020, but we would like a refund for the current charge (1/15/2021), and would like to have our card removed from the account. By the way, we do not have access to the original email address.
There was another charge this past January (1/19/2022) for $119.88. Again, we would like a refund and our card removed from your system. Thank you!
- Mark
Super User II
You need to contact support for assistance at www.dropbox.com/support - WHEN NOT LOGGED IN. You will then get an option to "get help with an account issue".
Note, however, that they charge is authorised - your employee legally agreed to reoccurring payments when setting up the account. You havent cancelled or stopped these.
- Just got a direct charge on my credit card of an unrequested upgrade!
- MarkYou'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Hi
Please can someone clarify something for me? I have a free dropbox account but have been sent emails about new charges coming up for various accounts. Can I simply retain by OLD FREE account without signing up for any of the new accounts available?
Many thanks,
Janz
- Megan
Hi kaFxo3-zigkad-nerxyb, welcome to our Community!
You surely can!
Do you have access to the Dropbox accounts related to these charges? If so, have you cancelled their renewal?
Let me know!
Hello
This message is for Megan and others who have replied to my previous question re the above. I was not able to reply on the thread because the blue box was kind of "grayed out".
Thank you for your replies. Does this mean that I can leave things as they are and not pay charges? I only have a free account with minuscule storage.
Thanks,
Janz
- Megan
Hey kaFxo3-zigkad-nerxyb, you mentioned you have been receiving emails about upcoming charges.
Could you let me know more about these emails, or send me a screenshot (without any personal info shown there)? Are they related to your Dropbox account?
