Forum Discussion

SindyC's avatar
SindyC
New member | Level 2
6 months ago

I have been charged for my subscription, but I don't have access to the email linked to the account.

I have a Dropbox accounts that was associated to my old works email address. My annual subscription has just been charged but I cannot access the account as the emails are being sent to my previous e...
account access
billing
Dropbox Plus
Payments
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey there, SindyC​, let's jump right into this! 

Do you wish help accessing the account, or cancelling the plan altogether? 

If it's the latter, have you tried to contact Dropbox Support directly for this?

If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page.

Once you've sent your request, feel free to send me the ticket number, in order for me to locate it on my end. Having said all that, if you come across an issue, I'll be more than happy to reach out to you instead.

Let me know more! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!