Forum Discussion

SindyC's avatar
SindyC
New member | Level 2
6 months ago

I have been charged for my subscription, but I don't have access to the email linked to the account.

I have a Dropbox accounts that was associated to my old works email address. My annual subscription has just been charged but I cannot access the account as the emails are being sent to my previous e...
account access
billing
Dropbox Plus
Payments
SindyC's avatar
SindyC
New member | Level 2
6 months ago

Hi Megan, I’d like to do both. Access the account and then cancel the plan. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Thanks for the clarification SindyC - much appreciated. I've just sent you an email to the email address that's linked to your Community profile to have a further look internally at this point since we'll be needing some additional information. Whenever you get the chance, take a look at your inbox and we'll take it from there. 

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