Forum Discussion

Alex altunisik's avatar
Alex altunisik
Explorer | Level 3
2 years ago

I have lost my payment card and I need to update my billing adress but I don’t know how.

I need to update my billing adress on my account but I can’t find where to do so. I have dropbox bussines standard. Dropbox keep sending emails that says if I don’t update my billing andress my accoun...
Account Settings
Payments
Alex altunisik's avatar
Alex altunisik
Explorer | Level 3
2 years ago
I still can’t find it, and when I try to uppgrade my account it says that I need to connect a personal account?
Thanks
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Are you an admin of the team or just a member Alex altunisik?

 

What exactly is reported in your plan tab at the moment? 

  • Alex altunisik's avatar
    Alex altunisik
    Explorer | Level 3
    2 years ago
    It says that I am only a member, but the thing is that the admin doesn’t work often any more. Can I also become admin or at least pay for the subscription?
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Alex altunisik, I'm afraid that only an admin of the team can change your permissions from member to admin in order for you to update the billing info.

       

      Can you ask them to do so? Or perhaps someone that has access to their account can?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!