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Vmanda's avatar
Vmanda
Helpful | Level 5
2 years ago

I have removed the user, but still paid for the license, and no refund can be applied.

I will start off by saying I fully understand I made a mistake.  I didn't realize when I deleted a user that the license was not deleted as well.  Since I manage the users but do not handle the billi...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey JPoppa, sorry to hear about that! 

 

As far as I understand, it sounds like you've already contacted our Support team, right? If so, would you be so kind to send me the ticket number reference, please? 

 

Keep me posted! 

JPoppa's avatar
JPoppa
New member | Level 2
2 years ago

Ticket # 23848622  

 

I really can't believe the customer service policies Dropbox has.  Now looking into it, there are thousands upon thousands of complaints and unsatisfied customers.  Just look at Trustpilot or BBB Reviews.  Change your policies or sooner or later the business will wither and die as you alienate one long term customer after another.  "No Refunds"  good luck with that.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi JPoppa, thanks for that! 

     

    It seems your ticket has been escalated to our Specialized team, to check if there's anything they can do on their end. 

     

    I've also passed my comments to the ticket internally. I appreciate your patience, hang tight and if you need anything else, just give us a shout! 

  • Vmanda's avatar
    Vmanda
    Helpful | Level 5
    2 years ago

    Don't expect any refund or help.  They escalated my ticket to specialized as well and I got told the policy is no refunds.  So what if they took $2,500 from us for nothing.  Good luck trying to move, I'm having a horrible time trying to export our data to another Dropbox account, it's a nightmare!

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