Forum Discussion

Vmanda's avatar
Vmanda
Helpful | Level 5
2 years ago

I have removed the user, but still paid for the license, and no refund can be applied.

I will start off by saying I fully understand I made a mistake.  I didn't realize when I deleted a user that the license was not deleted as well.  Since I manage the users but do not handle the billi...
billing
cancellations
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JPoppa's avatar
JPoppa
New member | Level 2
2 years ago

Ticket # 23848622  

 

I really can't believe the customer service policies Dropbox has.  Now looking into it, there are thousands upon thousands of complaints and unsatisfied customers.  Just look at Trustpilot or BBB Reviews.  Change your policies or sooner or later the business will wither and die as you alienate one long term customer after another.  "No Refunds"  good luck with that.

Vmanda's avatar
Vmanda
Helpful | Level 5
2 years ago

Don't expect any refund or help.  They escalated my ticket to specialized as well and I got told the policy is no refunds.  So what if they took $2,500 from us for nothing.  Good luck trying to move, I'm having a horrible time trying to export our data to another Dropbox account, it's a nightmare!

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