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Forum Discussion

fransvandervleuten's avatar
fransvandervleuten
Helpful | Level 7
4 months ago

I keep receiving errors and I can't cancel my Dropbox team subscription.

Dropbox Plan Dropbox Plus REMOVED Dropbox Team REMOVED Payment Method Credit Card Question or Issue I have a very basic issue, but no one seems to help me fix it. Once I had a tea...
cancellations
downgrade
dropbox business
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Welcome back to our forum, fransvandervleuten. I’m sorry to hear about your experience.

To make sure I understand the issue at hand, you used to have two separate Dropbox accounts (one linked to a Dropbox team and the other linked to a personal plan), connected to two different email addresses and you just want to make sure the team subscription is cancelled, so that you can keep your personal plan. Is this right? 

If yes, then all you need to do is cancel the team plan indeed and you'll only be billed for your personal subscription after that.

Did you follow these steps to cancel your team plan, right before receiving the errors shown in your screenshots? 

Let me know, and we’ll go from there.

  • fransvandervleuten's avatar
    fransvandervleuten
    Helpful | Level 7
    4 months ago

    No. Then I loose all my files.

    I want: same files on Dropbox. Lower bill. Because I am alone and need only 2TB.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 months ago

      Hey fransvandervleuten​ - sorry for the late response. Are you still having issues with this?

      If so, please let us know your ticket ID for your support interaction so that we can look it up in our system as well. 

      If that's not an option, let me know here and I'll open a new one from my end on your behalf to investigate further. 

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