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I need a phone number to call customer support
I am getting billed for a premium account but all my access online is the basic account. I need to talk to a live person. Does anyone have a phone number where I can reach a real life person.
mdunk wrote:
I am getting billed for a premium account but all my access online is the basic account. I need to talk to a live person. Does anyone have a phone number where I can reach a real life person.
There is no phone number. Only Business accounts have access to phone support and it's through a callback initiated through their admin console.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
31 Replies
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- Hi mdunk,
To find out what email address was used or associated with your Dropbox account that got charged with the monthly $11.99 subscription , kindly click this link and fill out the blank fields provided and hit on Submit. So long as the information you provided are all correct ( like the transaction id must be 12 digits combination of numbers and letters ) then you should be able to see the details of the charge , and from there, once you have the email address, you can already attempt to log in to your account and review carefully whether it was you who subscribed on the plan either uintentionally or whatnot , and can decide your next plan of action : https://www.dropbox.com/payments/find_receipt . Hope this helps - Nancy
Dropbox Community Moderator
Phone support is currently available to paid Business teams, foodservices .
If you check your bank statement though, are you seeing direct Dropbox charges or a payment coming from Google Play/iTunes?
If this is about a direct Dropbox transaction, I suggest following these steps to contact our support team. Send me your ticket number here too afterwards.
I need to speak to someone on the phone to correct my problem
I have been trying for weeks to get someone or a phone number to call
I have a new email address it is [removed per Community Guidelines]
- Rich
Super User II
foodservices wrote:
I have been trying for weeks to get someone or a phone number to call
There is no phone number to call. Phone support is only available for Business team accounts and it's handled through a callback. There are no phone numbers.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- How do I get an actual email or phone number to contact support.
- Rich
Wnlewis1988 wrote:
How do I get an actual email or phone number to contact support.You can find the support options that are available to you on the Support page. Basic (free) accounts have access to the various self-help options such as the chat bot, help center articles or posting questions here on the forums. Paid account have access to live chat and email support through a ticket system.
Phone support is only available for Business accounts and it's handled via a callback initiated through the admin console. There is no number to call.
What is it that you need help with?
I think it's so crazy how they don't have a phone number/chat/email option available to you if you're not paying for a membership.... having access to companies when there are issues should be a benefit to all members, not those who pay a premium. This alone has encouraged me to stop using DropBox all together. - coming from a non-paying member who is having an issue and needs to speak with someone.
- Rich
ad257899 wrote:
coming from a non-paying member who is having an issue and needs to speak with someone.
There are still options for contacting support for non-paying members, depending on what the issue is (billing, sign-in, account related matters, etc.). Your best option is to first create a new post here describing the problem and someone will let you know how best to proceed.
