I paid for a subscription, but the new plan isn't reflected on my Dropbox account.

Thanks for posting about this here, arturas1. Let’s take a look.

Can you send me a screenshot of what you see in your Plan tab and your Billing page?

Let me know when you’re ready.

I don't know how to reply you in private, so i am replying here a screenshot.

I also somehow managed to send an e-mail to someone with proof that money was deducted, but after 12 hours it is not yet solved. This weekend is very important for me, i don't know why it takes so long to solve it.

Thanks for the screenshot arturas1 - much appreciated. 

When you say you sent an email, could you share your ticket ID so that we can look it up in our system? 

Otherwise, we can reach out from our end to investigate further. 

Ticket #24675194

Thank you.

I just had the same issue, and the same frustration. How can a company this big not give everyone access to support, even paying members??? Come on. There's no excuse for that.

Thanks for the ticket number arturas1 - much appreciated. I've passed your comments on to the expert who's handling your case and they'll be getting back to you soon. Let us know if you have anything else to add in the meantime. 

Also, hello Luna D - sorry to hear you're also having issues with this. If you haven't reached out to our support team yet, may we send you an email to have a further look internally? 

You have an e-mail? Thank goodness. I was not about to post my PayPal details for all the community to see. Yes please.

That one was a good one, made me laugh! :D 

This forum is the weirdest support option ever. Still better than to talk to robot.

Have you sent an e-mail? If so, I haven't received it.

Hey Luna D, I just sent you an email, so we'll continue there.