I paid for an upgrade, but my account is still not upgraded

Hi mohamad alhindi, I can see that my colleague, Hannah sent you an email in order for you to investigate closely there.

Have you responded back to her? 

i payed for a years dropox in january  it is not there mr michael flynn

Hi mickflynn, how are you today? 

You mentioned that you upgraded, but the account doesn't reflect that. Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?

Also, can you please clarify if you have two Dropbox accounts linked to two different emails?

If you have the transaction ID that is linked to your charge, I suggest that you use our self-serve look-up tool in order to see which Dropbox account it links to. 

Keep me posted for any updates! 

Hey Gustavthapper, sorry to see you're having trouble upgrading your account.

How did you upgrade it exactly?

Was it directly from our website or from the Dropbox app on your phone (billed through iTunes/Google Play)?

Thanks for the update, Gustavthapper.

I assume you have an iOS device, right?

If you used the Dropbox app to upgrade the account, please open the app, tap on "account", then on the gear icon and then on "restore purchases" to see if that helps.

Hi Gustavthapper, can I send you an email, in order for us to have a closer look into this?