I paid for an upgrade, but my account is still not upgraded

Sure,

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Hey PT Taps! Hope it’s OK to jump in. 

I just logged a ticket for you. When you have some spare time, please reply back to me and we’ll check this further. 

Cheers.

Hello !

 I bought Dropbox Plus but it didnt show that i have 

but from my account money gone 

and also i have in Subscriptions that i have a PLUS 

but it agai show me that i need to buy PLUS 

please help me to solve my problem 

thanks

Hey xlimonade, did you upgrade directly from our website or from the Dropbox app on your phone (billed through iTunes/Google Play)?

And which plan do you see in the plan tab of your account settings here?

Hey PatrikRoos, thanks for bringing this to our attention.

Can we send you an email, so we can look into this more closely?

I paid to upgrade my account to Plus a week ago. My bank statement shows that the money was taken from my account, but my Dropbox account still needs to be upgraded. I was looking for a phone number that can call Dropbox but I couldn't find any. The description on the statement of my bank account is: Dropbox, db.tt/cchelp. What can I do??

Hey kantzias, sorry to hear about this. 

Was the account upgraded from our website (billed through a credit card) or from the Dropbox mobile app (billed through iTunes/Google Play)?

Hi Hannah,

The account was upgraded from your website (billed through credit card)

Hey kantzias, thanks for the update here!

If you look up the billing info, through our lookup tool, does it bring up any results?