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shelley3's avatar
shelley3
New member | Level 2
3 months ago
Solved

I pay for Dropbox Plus but I'm told I have gone over the limit of my Basic account.

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billing
Dropbox Plus
Payments
upgrades
  • carolelehr's avatar
    carolelehr
    2 months ago

    Walter, thank you for your time and patience. Following your recommendations, I looked, and it emerged that I have two accounts, which surprised me. My creation apparently occurred quite a long time ago, with it holding a basic account. I had no idea!

    I'm hoping this post will help someone in the future to be more aware. I feel like a dolt!

    Have a great weekend.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi shelley3​, sorry for our late reply here!

Is it possible that you upgraded a different account than the one you're looking at? 

Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?

If you used our website, then have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge, and identify if it's a different one?

Keep me posted! 

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