Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
I pay for Dropbox Plus but I'm told I have gone over the limit of my Basic account.
-
Walter, thank you for your time and patience. Following your recommendations, I looked, and it emerged that I have two accounts, which surprised me. My creation apparently occurred quite a long time ago, with it holding a basic account. I had no idea!
I'm hoping this post will help someone in the future to be more aware. I feel like a dolt!
Have a great weekend.
I've been having the same problem for months. I cannot get any assistance—just emails saying to outline the issue and reply to the message. Which I have done again and again and keep getting the same goofy message. I've been paying for the upgrade to 2TB since 2023!
Shelley, have you gotten your issue resolved?
- Walter
Dropbox Community Moderator
Hey carolelehr - sorry to hear you're having issues with this.
Can you please let us know what's shown in your account's settings in regards to your plan at the moment and clarify where you're spotting the goofy message you mentioned?
Also, do you happen to have another Dropbox account that's associated with another email address of yours perhaps?
Thank you for your attention. It says I have Dropbox Basic. The messages are via email, and it says to reply in the space above after the #. I've done that several times and keep getting a similar reply—to explain my issue.
I'm not aware of any other DB account that I own.
- Walter
I see - thanks for the additional info, Carole. May I ask how you had upgraded your account to the Dropbox Plus plan in the first place? Was it through the website directly or via the app store on a mobile device perhaps? Do you happen to have an email with the invoice or the receipt from your initial purchase by any chance?
