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I pay for Dropbox Plus but I'm told I have gone over the limit of my Basic account.
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Walter, thank you for your time and patience. Following your recommendations, I looked, and it emerged that I have two accounts, which surprised me. My creation apparently occurred quite a long time ago, with it holding a basic account. I had no idea!
I'm hoping this post will help someone in the future to be more aware. I feel like a dolt!
Have a great weekend.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorI see - thanks for the additional info, Carole. May I ask how you had upgraded your account to the Dropbox Plus plan in the first place? Was it through the website directly or via the app store on a mobile device perhaps? Do you happen to have an email with the invoice or the receipt from your initial purchase by any chance?
I'm sorry I do not recall. It has been more than two years since I upgraded—May 29, 2023.
My credit card has been charged monthly since that date. Most likely, it was from my desktop. I've only been having this problem for the past 6 months or so. I can go through my tax records but that will take me a while. I have my credit card receipts for the monthly charges.
- Walter
In that case, can you try using our self-served look up tool to find the email address that's associated with your charges, Carole?
Is it an exact match with the one you see on your account's settings?
Walter, thank you for your time and patience. Following your recommendations, I looked, and it emerged that I have two accounts, which surprised me. My creation apparently occurred quite a long time ago, with it holding a basic account. I had no idea!
I'm hoping this post will help someone in the future to be more aware. I feel like a dolt!
Have a great weekend.
- Megan
Hi carolelehr!
Thanks for the info, and for sharing what did the trick. Happy to see that your issue is now resolved!
We'll be more than happy to see you around again, cheers! 😊
- Rich
Super User II
My credit card has been charged monthly since that date.
Does your statement say Dropbox, or does it list Apple, Google, etc.? If it says Dropbox you likely subscribed through the Dropbox website. If you have a transaction number on your statement and you enter the information on this page you can confirm that, and verify that the account you're paying for has the same email address as your Basic account, or if you have two separate accounts.
Thank you. I put my transaction number, cc info, etc. and it just kept replying with 'Please enter the expiration date ...' which I have done—repeatedly.
