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Forum Discussion

shelley3's avatar
shelley3
New member | Level 2
3 months ago
Solved

I pay for Dropbox Plus but I'm told I have gone over the limit of my Basic account.

-
billing
Dropbox Plus
Payments
upgrades
  • carolelehr's avatar
    carolelehr
    2 months ago

    Walter, thank you for your time and patience. Following your recommendations, I looked, and it emerged that I have two accounts, which surprised me. My creation apparently occurred quite a long time ago, with it holding a basic account. I had no idea!

    I'm hoping this post will help someone in the future to be more aware. I feel like a dolt!

    Have a great weekend.

carolelehr's avatar
carolelehr
New member | Level 2
2 months ago

I'm sorry I do not recall. It has been more than two years since I upgraded—May 29, 2023.

My credit card has been charged monthly since that date. Most likely, it was from my desktop. I've only been having this problem for the past 6 months or so. I can go through my tax records but that will take me a while. I have my credit card receipts for the monthly charges.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

In that case, can you try using our self-served look up tool to find the email address that's associated with your charges, Carole? 

Is it an exact match with the one you see on your account's settings? 

  • carolelehr's avatar
    carolelehr
    New member | Level 2
    2 months ago

    Walter, thank you for your time and patience. Following your recommendations, I looked, and it emerged that I have two accounts, which surprised me. My creation apparently occurred quite a long time ago, with it holding a basic account. I had no idea!

    I'm hoping this post will help someone in the future to be more aware. I feel like a dolt!

    Have a great weekend.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 months ago

      Hi carolelehr!

      Thanks for the info, and for sharing what did the trick. Happy to see that your issue is now resolved! 

      We'll be more than happy to see you around again, cheers! 😊

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