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Solved
I pay for Dropbox Plus but I'm told I have gone over the limit of my Basic account.
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Walter, thank you for your time and patience. Following your recommendations, I looked, and it emerged that I have two accounts, which surprised me. My creation apparently occurred quite a long time ago, with it holding a basic account. I had no idea!
I'm hoping this post will help someone in the future to be more aware. I feel like a dolt!
Have a great weekend.
Rich
Super User II
Super User IIMy credit card has been charged monthly since that date.
Does your statement say Dropbox, or does it list Apple, Google, etc.? If it says Dropbox you likely subscribed through the Dropbox website. If you have a transaction number on your statement and you enter the information on this page you can confirm that, and verify that the account you're paying for has the same email address as your Basic account, or if you have two separate accounts.
Thank you. I put my transaction number, cc info, etc. and it just kept replying with 'Please enter the expiration date ...' which I have done—repeatedly.
