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BexyB's avatar
BexyB
Explorer | Level 4
9 years ago
Solved

I registered for the 30 day free trial for Dropbox Business but don't want to subscribe

I am trying to cancel my dropbox plus free trial.  I have 3 days left and I am having real trouble.  Can anyone help?                                                                                  ...
Account Settings
cancellations
dropbox business
Dropbox Plus
Plans
  • Rob_Cash's avatar
    Rob_Cash
    9 years ago

    Did a quick look, and it appears you are on Dropbox through Apple, which means you need manage your Dropbox trials, purchases and subscription through the iTunes management.  Unfortunately we can't interact with that as Apple manages all of the account status.  

     

    -Rob

    BexyB wrote:
    Hi Rich,

    Thanks for your reply but there is no "cancel trial" link. Just a message to let me know that my trial ends in 3 days.

     

  • BexyB's avatar
    BexyB
    Explorer | Level 4
    9 years ago
    Hi Rich,

    Thanks for your reply but there is no "cancel trial" link. Just a message to let me know that my trial ends in 3 days.
    • Rob_Cash's avatar
      Rob_Cash
      Icon for Dropbox Staff rankDropbox Staff
      9 years ago

      Did a quick look, and it appears you are on Dropbox through Apple, which means you need manage your Dropbox trials, purchases and subscription through the iTunes management.  Unfortunately we can't interact with that as Apple manages all of the account status.  

       

      -Rob

      BexyB wrote:
      Hi Rich,

      Thanks for your reply but there is no "cancel trial" link. Just a message to let me know that my trial ends in 3 days.

       

      • BexyB's avatar
        BexyB
        Explorer | Level 4
        9 years ago
        Hi Rob

        Thanks ever so. Yes you are spot on. I cancelled my trial just in time.
        I do appreciate your help with this.

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