I renewed my subscription, but my account remains a Basic one

Hey Doggydoc, thanks for joining us on our Community.

Did you renew your subscription, by updating your credit card in your Dropbox account directly, or did you pay through iTunes/Google Play?

Let me know and we'll go from there.

Hi Hannah,

I renewed through apple, not directly through Dropbox. Dropbox still shows my old CC and I am not aware of how to update it. In the account settings DB only mentions to get assistance through the support, but that is not really intuitive.

Hi Doggydoc, if you renewed via the iOS mobile app, you might need to restore the purchase to your Dropbox account.

Could you try these steps to see if this helps?

Hi Jay, the Plus plan is listed under my iCloud subscription as valid with a monthly payment. when i try to restore my subscription I obtain an error code saying (NSURL ErrorDomain-Error 409.)

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?
Have you tried contacting iTunes support for further assistance regarding the payment to Dropbox?

Hi. No, there is no confirmed payment under this page.  Just the old CC. Will contact apple. Any other idea ?

I'm afraid our hands are tied here Doggydoc - you'll need to sort this out with Apple directly in this case.

Let us know of any updates!

really not sure how i can regain access to my DB . called apple and they cancelled my subscription plan over iTunes. went back to DB and upgraded there to plus, just to receive a message, that payment over CC can non proceed, as another payment is being processed. any idea how i can get this sorted out ?

Could you send us a screenshot of this last error you mentioned when trying to upgrade your account via the Dropbox website Doggydoc?