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Solved
I upgraded the wrong account
I have 2 accounts, I wanted to upgrade the account xyz, but I upgraded ABC, I was going to delete xyz and just use the ABC on 3 devices. The problem is the ABC account is registered with the email ...
To switch the email addresses linked to your account, you will need to use a third email as a placeholder, which we'll call 'Email 3'.
Please follow these instructions to switch the email addresses linked to your account:
- On your first account, please change Hotmail to Email 3. This will release Hotmail. You can change your email on the Dropbox website.
- Log out of your first account, and log in to your second account.
- Once you have logged into your second account, please change your email address to Hotmail. This will release Yahoo.
- Log out of your second account and log back in to your first account.
- You can then change the email on your first account from the placeholder Email 3 to Yahoo.
You only need to make these changes once. Any changes you make automatically apply to any computers or mobile devices linked to your account.
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi TheEx, thanks for bringing this to our attention.
What would you like to happen in this situation?
Are you interested in changing the email addresses so that the ABC account has the email for xyz account, or something else?
This will help me to assist further!
Jay since I upgraded, I would like just one dropbox, I would like to just change the email address on xyz, which was a hotmail account, to my yahoo account. I want to be able to use my drop box on my 2 laptops and on my mobile device. So what every I need to do would be helpful. The upgraded account was my hotmail address. Also for some reason dropbox will not load on my one laptop. I even had my tech support for my laptop try to correct it and it just will not load.
- Jay
To switch the email addresses linked to your account, you will need to use a third email as a placeholder, which we'll call 'Email 3'.
Please follow these instructions to switch the email addresses linked to your account:
- On your first account, please change Hotmail to Email 3. This will release Hotmail. You can change your email on the Dropbox website.
- Log out of your first account, and log in to your second account.
- Once you have logged into your second account, please change your email address to Hotmail. This will release Yahoo.
- Log out of your second account and log back in to your first account.
- You can then change the email on your first account from the placeholder Email 3 to Yahoo.
You only need to make these changes once. Any changes you make automatically apply to any computers or mobile devices linked to your account.
I have lost all my files that were on the hotmail accout.
- Mark
Super User II
TheEx wrote:
I have lost all my files that were on the hotmail accout.
What happened? What does www.dropbox.com/events show TheEx ?
Changing emails doesn't cause any data loss at all - its just an update on an admin system
I just tried to log on to my yahoo account, that was my hotmail account. all my hotmail files are now gone. It also shows I need to pay for the plus again.
