Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.

Forum Discussion

toranj's avatar
toranj
New member | Level 1
7 months ago

I want to cancel my subscription

to whom it may concern,

About 1 month ago, I chatted with Dropbox and told them I wanted to cancel my plan, but someone told me the application wouldn't be charged after one month. About 2 days ago, 11 euros were deducted from my Revolut account for Dropbox. Please cancel my plan as soon as possible and refund my money. Why doesn’t the application have any option to cancel it? I am not satisfied with this platform at all! I DON'T WANT TO CHARGE MY PLAN AT ALL.

Billing
cancellations
Refunds

6 Replies

Replies have been turned off for this discussion
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hey toranj - sorry to hear about this.

    Can you please let us know your ticket ID for your chat interaction so that we can look it up in our system?

    Also, what plan are you on at the moment and how did you upgrade in the first place? Was it through the website directly or via the app store on a mobile device?

    Let us know more and we'll take it from there. 

  • toranj's avatar
    toranj
    New member | Level 1
    7 months ago

    I don’t have a ticket ID because I chatted online on Dropbox. I also checked my email, and there is no email from the last chat. I have a Dropbox basic plan. I attached the image of it.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    I see, thanks for the additional information and the screenshot too toranj - in that case, may we reach out via email to have a further look internally?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Sure thing toranj - you've got e-mail! 

    At your convenience, take a look at your inbox and we'll take it from there. 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 months ago
    toranj wrote:

    I have a Dropbox basic plan. I attached the image of it

    You have upgraded a different account.

    Use the Credit Card lookup tool to work out what account you upgraded - that should have the ticket number on for your chat as well: https://help.dropbox.com/billing/find-credit-card-charge

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!