Forum Discussion

crsherman1's avatar
crsherman1
New member | Level 2
2 years ago

I want to upgrade my plan, but the box is grayed out.

I want to upgrade my plan.  I clicked the plan and when the credit card info box comes up it is grayed out.  It has said for the last week the site is down or it has been moved else where.  Does anyo...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
crsherman1 wrote:

I clicked the plan and when the credit card info box comes up it is grayed out.  It has said for the last week the site is down or it has been moved else where.

Can you provide a screenshot of the full page that you're seeing that on? Also, have you tried clearing your cache/browsing history or tried another browser?

  • crsherman1's avatar
    crsherman1
    New member | Level 2
    2 years ago

    Thanks for the idea of changing browsers.  I did and I got the same response.  See the screen shot below.

     

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey crsherman1, let's jump right into this!

       

      Did you have a previous subscription, that you cancelled prior to this? 

       

      Also, if you have a PayPal account, have you tried using that? If not, don't worry we'll get to the bottom of this, so that you can upgrade as soon as possible. 

       

      Keep me posted, and we'll take it from there!

      • crsherman1's avatar
        crsherman1
        New member | Level 2
        2 years ago

        Thank you Megan.  I have an account that had a credit card that expired.  When I received the notice that I was out of space, I noticed the credit card had expired.  I attempted to put in a new credit card to pay for an upgraded plan and that is when the grayed out section occurred.  I do not have a Paypal account and don't want one.  I had a bad experience with Paypal.

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