Last September, I used the trial period. Today I saw that Dropbox charged me monthly for this fact every month since then, even though I canceled my subscription. Charges don't appear in my dropbox account, nor is there an active paid subscription . I would like to know what happened and get a refund for my money.

Hi I signed up for a free trial temporarily. Dropbox has decided to take £199 out of my overdraft. I did not sign up for this, let alone was I informed that this would happen. Has this happened to anyone else and was anyone able to receive a refund?Please help. Thanks

IlianaIB wrote: ... I was able to cancel but at 22h40 from July 21 I received a charge of 320.79$ on my account. I wish a refund or assistance to solve this. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in. https://www.dropbox.com/support/billing-issues

synnem wrote:I have replied/confirmed that's me, but I haven't gotten any more emails after that?! Dropbox isnt open on a weekend, so, you wont hear back until next week.

Hey Myszab, thanks for reaching out to our Community today. Since the charges do not appear in your account settings, is it possible that you have a second account? You can try searching the payment info with our payment lookup tool, which will show you the email address connected to the paid account. Do you see the same email address as your free account, or a different one? And are you able to login to it? Let me know and we'll take it from there.

I was charged, even though I had cancelled my free trial

24 Replies

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Hannah
Dropbox Community Moderator
3 years ago
Hey Myszab, thanks for reaching out to our Community today.

Since the charges do not appear in your account settings, is it possible that you have a second account?

You can try searching the payment info with our payment lookup tool, which will show you the email address connected to the paid account.

Do you see the same email address as your free account, or a different one? And are you able to login to it?

Let me know and we'll take it from there.
Myszab
Explorer | Level 3
3 years ago

I cannot check with your tool, because this is what the transfer titles look like. However, I am sure that I am talking about a free account, because it was this e-mail that I received information about payments.
Hannah
Dropbox Community Moderator
3 years ago
Thanks for the screenshot and the update.

There's no specific transaction ID here, which would help us find out about this payment, I'm afraid.

Is it a credit card payment, or through PayPal or maybe through iTunes?
Myszab
Explorer | Level 3
3 years ago
It was paid by credit card
Megan
Dropbox Community Moderator
3 years ago
Hey Myszab, sorry to jump in here!

Can I send you an email, so we can investigate this closely?

Let me know!
Myszab
Explorer | Level 3
3 years ago
Yes, ofcourse, pls text me.
Megan
Dropbox Community Moderator
3 years ago
Just sent you the email Myszab!

Reply back as soon as possible, and I'll see you there.

Cheers!
Sunny
New member | Level 2
3 years ago
Hi I signed up for a free trial temporarily. Dropbox has decided to take £199 out of my overdraft. I did not sign up for this, let alone was I informed that this would happen. Has this happened to anyone else and was anyone able to receive a refund?

Please help. Thanks
maher1982
Super User
3 years ago
Try to contact dropbox team and explain your problem and the subsecribe was by mistake. I think they will refund you
Sunny
New member | Level 2
3 years ago
Thank you