Forum Discussion

Myszab's avatar
Myszab
Explorer | Level 3
3 years ago

I was charged, even though I had cancelled my free trial

Last September, I used the trial period. Today I saw that Dropbox charged me monthly for this fact every month since then, even though I canceled my subscription. Charges don't appear in my dropbox a...
cancellations
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IlianaIB's avatar
IlianaIB
New member | Level 2
2 years ago

Hi! 

I had a free trial until July 22. First I tried to cancel it but it didn't allow me (the page stay in loading), finally I was able to cancel but at 22h40 from July 21 I received a charge of 320.79$  on my account. I wish a refund or assistance to solve this.

Thanks 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    IlianaIB wrote:

    ... I was able to cancel but at 22h40 from July 21 I received a charge of 320.79$  on my account. I wish a refund or assistance to solve this.

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey IlianaIB, once you submit your ticket the way Rich described, please send us the ticket number, so we can look into this!

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