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kl2954's avatar
kl2954
Explorer | Level 3
6 months ago

I'm getting a 404 error when trying to upgrade my Dropbox Plus account

I ran out of space in my Plus account, so I clicked "upgrade," and I'm sent to a 404 error page. I need customer support, so I click to navigate there, and I'm sent to a 404 error page. I can't do an...
billing
Error Messages
upgrades
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey there kl2954 -  thanks for bringing this to our attention. 

If this persists after clearing your browser's cache and/or on another browser, please send us a screenshot of the error you're getting so that we can have a visual too.

Thank you. 

kl2954's avatar
kl2954
Explorer | Level 3
6 months ago

Clearing my browser cache worked, to an extent, but now when I attempt to log in to upgrade, I get this error message at the top of the page: 

<!DOCTYPE html> <html> <head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"> <meta name="viewport" content="width=device-width, initial-scale=1" /> <title>Dropbox - 400</title> <link href="https://cfl.dropboxstatic.com/static/metaserver/static/css/error.css" rel="stylesheet" type="text/css"/> <link rel="shortcut icon" href="https://cfl.dropboxstatic.com/static/images/favicon.ico"/> </head> <body> <div class="figure"> <img src="https://assets.dropbox.com/www/en-us/illustrations/spot/target-miss.svg" alt="Error: 400"/> </div> <div id="errorbox"> <h1>Error (400)</h1>Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our <a href="https://status.dropbox.com">Status Page</a> to see if there is a known incident, our <a href="https://www.dropbox.com/help">Help Center</a> and <a href="https://forums.dropbox.com">forums</a> for help, or head back to <a href="https://www.dropbox.com/home">home</a>. </div> </body> </html>

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey kl2954​, let me also jump in here! 

    Do you get the same results when trying a different browser too? 

    Would you mind clarifying which plan you're trying to upgrade to? 

    One more thing: are you trying to upgrade from your account's plan page, or directly through this page?

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