Forum Discussion

pauls 's avatar
pauls
Explorer | Level 3
7 months ago

I'm getting billed $20 a month for a basic Dropbox account. How can I request a refund?

Hi, I have been seeing a $19.99 transaction on my bank statements since March of 2024.  I have always used the free Basic Dropbox plan, and it also has always been through my employers Dropbox accoun...
billing
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pauls 's avatar
pauls
Explorer | Level 3
7 months ago

Thank you for getting back to me, Megan​ !  I have tried signing out of everything and clicked on the support page link you provided, however no matter what I do it keeps bringing me back to the main support page where all I see are articles that lead me nowhere. Not sure where I go to get a ticket number reference. 

might be easier at this point to just reach out to me, what info would you need? 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

No worries at all PaulS​!

I just created a ticket on my end for you. All you have to do is check your Community-linked email address, and reply back to me.😇

If you have any questions, don't hesitate to write back! 

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