Forum Discussion

Misstery's avatar
Misstery
New member | Level 2
2 years ago

I'm on a Basic plan but being charged £9.99 a month, why?

I barely use Dropbox so I'm on the basic plan but I've recently noticed that my card is being charged £9.99 a month.

 

Why is this? How do I cancel my subscription?

 

Customer service is shocking!

 

Thanks,

 

 

billing
cancellations
FAQ
Payments

3 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Misstery, thanks for bringing this to our attention.

     

    Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

    According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
     

    This will help me to assist further!

  • Misstery's avatar
    Misstery
    New member | Level 2
    2 years ago

    Hi,

     

    On my statement it says:

    Dropbox DB.TT/CCHELP IE

     

    Does that help?

     

    Thanks,

     

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the info, please could you contact the support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

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