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BobGreen52's avatar
BobGreen52
Explorer | Level 4
2 years ago

I'm on a paid plan, but I'm asked to upgrade my account

I have been paying 95.88 for a 2Tb account but I only have used 15Mb and I am getting notice the I need to upgrade as I am out of space. I tried a bot chat but no obvious solution. I wonder if I have...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Welcome aboard the forum, BobGreen52!

 

What you mention is a possibility indeed; the fact that you may have two Dropbox accounts, and one of them is upgraded, while the other one is not, and is going over-quota.

 

Can you let me know what’s the plan you see here?

 

You can also double check what email address your paid plan is linked to by inserting the 12-digit transaction ID on your bank statement here.

 

If you’re seeing a different email address than the one appearing on this page, then you’ll need to log out of your Dropbox account, and sign back in with the correct credentials.

 

Let me know if that helps.

BobGreen52's avatar
BobGreen52
Explorer | Level 4
2 years ago

Hello Nancy

 

I have found another account with a different hotmail login which does have a lot of files on it. However it only has 224 GB of 2Tb used - 1.8Tb not used. In effect both accounts still have space. Is it worth downloading the few files on the one gmail account and adding them to the hotmail account?

I think the hotmail one was used for my previous business and is the one to keep.

Any advice?

Bob

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I think it’s worth a try indeed, Bob! This way, you’ll get to keep everything in one place, and take advantage of the extra free space you have over at your paid Dropbox account.

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