Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

carrolbenj's avatar
carrolbenj
Explorer | Level 3
2 years ago

I'm trying to cancel the subscription for an account I can't access.

I have a 2nd account attached to a different email that I no longer have access to since I no longer work for the company. I want to cancel the subscription tied to the account but cannot login since...
account access
cancellations
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey carrolbenj, welcome to our forum. 

 

It sounds like you’re being asked for the one-time code (instead of two factor authentication). 

 

Can you clarify if you remember the password of the Dropbox account for which you’re being billed? 

 

Are you being charged directly by Dropbox or iTunes/Google Play for this plan? 

 

Keep me in the loop, and we’ll go from there.

carrolbenj's avatar
carrolbenj
Explorer | Level 3
2 years ago

It is a one time code, I do have the password but can't see the code without the email. I am being charged directly through dropbox, not either of the app stores. Thank you for the response!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!