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Forum Discussion

carrolbenj's avatar
carrolbenj
Explorer | Level 3
2 years ago

I'm trying to cancel the subscription for an account I can't access.

I have a 2nd account attached to a different email that I no longer have access to since I no longer work for the company. I want to cancel the subscription tied to the account but cannot login since...
account access
cancellations
security
carrolbenj's avatar
carrolbenj
Explorer | Level 3
2 years ago

I went through the process above and submitted a ticket, but I didn't get a ticket number. I'm assuming the email account I don't have access to that is tied to the account I'm trying to cancel got the ticket number. 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
carrolbenj wrote:

I'm assuming the email account I don't have access to that is tied to the account I'm trying to cancel got the ticket number. 

Swap the email addresses. Enter an email address that works at the top of the form, and further down in the Other details section list the email address associated with the account.

  • carrolbenj's avatar
    carrolbenj
    Explorer | Level 3
    2 years ago

    Thank you!

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