Forum Discussion

Klara1's avatar
Klara1
Explorer | Level 3
3 years ago

Issue updating my expired card so that I can renew my subscription

Hello everybody,    I have a problem with paying. My card has expired, and I am not able to upload there a new one..  Dropbox always writes me: there was a problem etc... Any idea, what could h...
billing
Dropbox Basic
Payments
Klara1's avatar
Klara1
Explorer | Level 3
3 years ago
Hello Hannah, thanks for your answear
I tried different browser, also private browser and so two different cards..
Not able to add screenshots here, where can I send?

I can also write it:
Dropbox says
Your credit card has expirer. To keep your subscription update your card

And after addig the card it says
The payment has been refused contact your bank to enable the card for online use/ or enter the corect cars details again


Both of the cards normally works for web payments

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the update, Klara1.

 

In that case, can we send you an email, so we can take a deeper look?

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