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Forum Discussion

GHEKIT18's avatar
GHEKIT18
New member | Level 2
3 years ago

I've been charged but my account is still Basic

This morning I was charged 195 dollars for a yearly plan on Dropbox. When I checked I don't have a plan with Dropbox. I'm on the free plan which doesn't make sense. All the chats I had are basically ...
billing
Dropbox Basic
Payments
Plans
upgrades
Ginger22's avatar
Ginger22
New member | Level 2
3 years ago

I have the same problem except on my bank account that Dropbox charged I only have a 10-digit code so I can't get any information about this charge which I don't believe I should be charged as I don't have a subscription to Dropbox. And I can't get anyone to help me. At this point, I'm going to have to have my bank block any future charges from Dropbox if no one will help me with this. 

Em San 's avatar
Em San
New member | Level 2
2 years ago
I’m having the same problem. Only 10 digits on my statement and I’ve had no help. I can’t look up the info using the card look up tool because it requires a 12 digit number. Hoping my bank can just handle it from here.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there, Em San  , I hope you're doing well!

     

    I'd be more than happy to help if you wish. I'd just need to open a ticket, and contact you that way, since we'd need to review some account-specific info. 

     

    Is that okay with you? 

     

    Keep me posted! 

    • Philip F.2's avatar
      Philip F.2
      New member | Level 2
      2 years ago

      I'm having the same problem. Could you contact me via email?

       

      Philip

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi Philip F.2, you can contact the support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

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