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Forum Discussion
I've been charged but my account is still Basic
This morning I was charged 195 dollars for a yearly plan on Dropbox. When I checked I don't have a plan with Dropbox. I'm on the free plan which doesn't make sense. All the chats I had are basically ...
I’m having the same problem. Only 10 digits on my statement and I’ve had no help. I can’t look up the info using the card look up tool because it requires a 12 digit number. Hoping my bank can just handle it from here.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi there, Em San , I hope you're doing well!
I'd be more than happy to help if you wish. I'd just need to open a ticket, and contact you that way, since we'd need to review some account-specific info.
Is that okay with you?
Keep me posted!
I'm having the same problem. Could you contact me via email?
Philip
- Jay
Hi Philip F.2, you can contact the support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
I'm having the same problem but we don't have any credit card that would be associated with an account, just a bank card which isn't even the same number as when these charges started. Additionally, the email address that would have been associated with that card doesn't even have a Dropbox account. Transaction ID is only 10 digits. <--Why is this still an issue over a year later? Getting people caught in a Catch-22 for support is not a trustworthy service model.
