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Forum Discussion
scxgf
2 years agoNew member | Level 2
I've been charged by Dropbox and can't change the card that's being charged
Same problem that everyone else has. There is no person to speak to or even a bot to answer my simple billing question. I have not changed my credit card for 5 years with Dropbox. I cannot find a per...
scxgf
2 years agoNew member | Level 2
Since I have spent the last hour on here looking for billing questions help, I have discovered that my 2 GB Plan the BASIC Plan is FREE!!!!! I have had this account for over 5 years, since 2014 I think, I have paid $100 to 120 every year for 2 GB of Storage and in all that time I have used LESS than 4 MB. Less than FOUR MEGABITES!!!! I have been paying $1,200 to store almost nothing and you effers can't even help me to change my effing credit card that you will charge NEXT year??? I need 10 years of refund for being charged for a FREE Service!!!!
Mark
Super User II
2 years agoDropbox can only charge you IF you put the card information in. It cannot just steal your payment info.
You need to log out of the free account and in to the paid one you set up instead: https://help.dropbox.com/billing/find-credit-card-charge
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