I've been charged for 3 years, and need a refund.

Hey Kevin m1​! 

I am going to go ahead and open a new ticket on my end for you, because it seems like your last email ended up on our unmonitored inbox. 

Reply back to me, and we'll take it from there. Thanks!

Kevin m1 wrote:

i dont remember ever signing up for a drop box account but my rocket money account says i have been charged for the last three years i just am catching it now 

Dropbox cannot charge you if you dont give it your card details, it simply isnt possible - because you dont need to put a card on file for an account. 

Most people do this as they sign up for a trial and ignore the emails saying it will charge you once its finished. 

Unfortunately only people who can help are Dropbox support, replies may take a few days but you can track at http://www.dropbox.com/support. 

ticket # is 25490354

i dont remember ever signing up for a drop box account but my rocket money account says i have been charged for the last three years i just am catching it now 

the ticket number is 25490354

Hey Kevin m1​, let's jump right into this!

Have you tried to contact Dropbox Support directly for this?

If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page.

Once you've sent your request, feel free to send me the ticket number, in order for me to locate it on my end. Having said all that, if you come across an issue, I'll be more than happy to reach out to you instead.

Let me know more! 

Welcome to the community Kevin m1​ 

Do you know if you've previously signed up for any kind of Dropbox trial?

I'd suggest checking out the Support page while you're not signed in to a Dropbox account, (including these forums), and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

If you have already spoken to support, can you provide a reference number for us to check out?