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Forum Discussion
I've been paying for a monthly Plus plan since 2018, and have never received the storage space.
I have multiple accounts and had pretty large files, so I honestly just assumed that I ate all the storage when I kept receiving the storage full starting in jan 2020 (likely bc I hit the 2g) and I needed to keep what I had on the cloud so I just left it alone. I never thought to check and see if the plan was still showing free. I also thought in the times where I saw a free account that the paid account must be another email. It wasn't until today when I looked at reducing the plan, I noticed in ios there are two Plus Monthlys so I wanted to see if I could find out exactly what I was paying for since I've been out of storage for so long. I logged into the account that I receive the receipts to ( my apple id for app store ) and that account only had 2g so i logged into every other email address I have and ALL of them show basic plan. Furthermore, I went back through my emails so I could see exactly when this all started and realized each of the other accounts gets an email of its own stating their boxes are full so the paid account had to be the apple account. I tried going to support but because it reads my account as being free, I cannot connect to a person. I've calculated this out - Starting in March of 2018 I was getting charged $9.99 plus tax - that continued until Jan 2023. The amount paid for March 2018 - Dec 2022 not including tax was $569.43. Jan 2023 the price increased to $11.99 per month plus tax. Since Jan 2023 I've paid $347.71 plus tax. This brings me to a total of $917.14 plus tax where I never received the product I paid for and have no way of contacting the company to receive help. If you have a suggestion please let me know before I contact a professional.
15 Replies
- Mark
Super User II
Contact support via http://www.dropbox.com/support while not logged in. That means even to here or it will throw an error. Try using incognito windows.
However, usually app stores limit you to one subscription AND its the one linked to your Apple ID unless you have used something like a hidden email on the account. The App Store support team are probably best at assisting on that
I appreciate the help, however, dropbox is still requiring sign-in to complete the submission and if I do it will just tell me I'm on basic and limit my access again. I'll try Apple next.
- Mark
dropbox is still requiring sign-in to complete the submission and if I do it will just tell me I'm on basic and limit my access again.
You are logged in then - use an incognito window as I said.
Then you get this option and you can choose "Need help with a billing issue":
No Mark, I was in an icognito window and as I said they asked me to login so I was not logged in. I did choose Need help with a billing issue. Then it asked if it was cc or apple or others that I don't remember. I chose apple. then in order to continue it said I needed to sign in, which I did not.
- Mark
I chose apple. then in order to continue it said I needed to sign in, which I did not.
Choose a different option then :)
Lol, I'm responding because if others see this suggestion I want them to know that will not work either. If you don't choose apple, they want you to choose cc or paypal. And if you choose cc they want the last 4 or 6 of card used to get the account and if you choose paypal they want the transaction id. So unless I'm missing something that is obvious - it appears they are not going to talk to someone until they can verify that you have a paid account. :)
- Walter
Dropbox Community Moderator
Hey MelissaA - sorry to hear you're having issues with this.
Have you tried getting in contact with Apple directly about this since you first noticed those charges?
Note that we can open a support ticket for you if you like, but if the charges took place within the App store of your iOS device(s), I might need to re-direct you to Apple again.
I reached out today but all I can see is disputing the most recent charge but not the entirety of this.
hi reached out to Apple support but it just offers refund requests and only for the past few purchases. It doesn’t offer a way for me to communicate what has happened. Dropbox won’t let me speak to support because it thinks I’m on a free account.
