I've paid for a Dropbox subscription, but my space remained 2GB.

Hey coldair, sorry to hear that.

If you're signed into a free Basic account, but are getting charged, it usually means that you have another account that's on a paid subscription.

Let's see what we can find about this, though.

Are the charges coming to your credit card or are you paying through iTunes/Google Play?

If it's a credit card charge, please use the billing info here, to find the email address associated with the paid account; is it the exact same one as the one you see in your free 2 GB account?

I have the same problem and it never gets fixed and they just charged me 119.00 for 2 gb

same problem year after year

Hey andhika, thanks for the update!

Would you mind replying to the questions Mark and Rich asked in their replies above, so we can gather some more info on this and assist you further?

Hi! I checked and its not yet reflected, still 2gb

andhika​ just circling back to ensure your correct storage amount has been reflected and you're good to go. Let us know!

andhika wrote:

ive bought the plan and the payment is successful.

Also, what payment method did you use? Credit card, PayPal, something else? If it was any service that works like a bank transfer, those usually take a few days to clear.

Have you upgraded the right account? How did you upgrade? 

Its very common that people accidentally upgrade a different account if on mobile for example,