I've paid for a Dropbox subscription, but my space remained 2GB.

Hey coldair, happy Monday!

I was able to locate the ticket number my colleague opened for you.

It seems you've successfully replied back to Nancy. She'll start working on the case as soon as possible.

In the meantime, if you need something else, please let me know and I will be more than happy to help every step of the way. 

it auto updates through pay pal

Hey andhika, let me jump in here! 

Do you see a transaction on this page on your account? 

Also, did you upgrade directly via the site, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

can you help me on this one? its been more than a week, but the storage is not reflected. thanks;)

i use cc, and i got the payment confirmation on my email

I upgraded to the same account, and the payment confirmation has been to the same email address :)

Not to worry, coldair! I've gone ahead and logged you a new ticket. 

Please go to the inbox of your Community email address, and reply to it; I'll further assist this way.

thanks Hanna but when I follow the directions I do not get a form to fill out rather ir repeats my options as a non paying member. I can provide screen shots of my PP charges proving I paid but still I am stuck in limbo 

In that case, coldair, I'd suggest reaching out to our support team for further assistance.

The way to reach out to our support team is to go to this page from a private browsing/incognito window on your browser.

Fill out the form and submit your request.

Let us know once you have your ticket number!

it is auto billing me through paypal