Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Mambler215's avatar
Mambler215
Explorer | Level 3
2 years ago

I've paid for Dropbox through PayPal, but it shows I'm on the Basic plan.

I have been paying for Dropbox via Paypal for almost a year now but I use Dropbox infrequently. When I went to access my Dropbox account today, it shows that I'm on the Basic plan with no billing his...
billing
Dropbox Basic
Payments
Plans
Mambler215's avatar
Mambler215
Explorer | Level 3
2 years ago

Below is a screenshot of what I see. I only have Paypal notifications about my payments to Dropbox but no confirmations from Dropbox in my email. I'm hoping my personal account is not still tied to an old work account that I no longer have access to.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Mambler215, do you see any confirmed payments (with an invoice and receipt) on this page on your account?

  • Mambler215's avatar
    Mambler215
    Explorer | Level 3
    2 years ago
    Hi Jay,
    It shows that I have no billing history or invoices but, I do have monthly invoices from PayPal for $11.99.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!